Solutions | Call Centers

Customer Service (Care) - We have the competency to handle any inbound customer service needs. Our cloud technology allows us to connect to virtually anything and we can easily establish training programs to fulfill the needs of any client.
Claims Balance - We have developed solutions for the P&C claims industry focused on first notification of loss with several different types of support options.
Enrollment help for new programs - We can develop a flexible/annual staff augmentation plan for companies such as health care plans to support the seasonal need for open enrollment support.
Pilot for new products, services, processes - We can be a test bed for any company's needs, providing a competent, fully integrated call center that can be designed without the constraints of a company's current cultural or technological boundaries.
Lead generation/Marketing Campaigns - We can provide an outbound capability that will sort through possible leads, narrowing to those with the most potential based on a company's needs.
Peak season support - For organizations that have seasonal call center fluctuations, we can provide an outlet so that our clients do not have to up-size/downsize their employee population based on the season.
Retention Programs - We can create a product with training that focuses on following up with customers in the process of cancellation, in early stage collection or those that have canceled all together.
Up Selling & Cross Selling - We can offer companies an outbound "welcome" call after a new sales or enrollment to educate them on the other products or services offered.
Fax & Email Support - We can provide back office support for Fax and Mail, offering data entry and quality control.
Outbound Proactive - We can provide companies with an outbound reminder function near that time of an appointment or service call.
On Demand Services - Our flexible cloud technology allows us to ramp up quickly for short-term support needs utilizing a work at home contracted staff force.