About CSG | Leadership

Tim Montgomery

Tim Montgomery is CEO of CSG.  As a seasoned executive, Tim has been a major force in the call center and customer service industry. He has guided thousands of contact center professionals to implement creative programs that improve individual and team performance and exceed operational objectives. Tim’s firm grasp of real-world contact center solutions comes from nearly 20 years of hands-on operational and consulting experience. During his career, he’s held a variety of leadership and executive positions within some of America’s most celebrated and respected companies. Read More

Tim Handren

Tim Handren is the President and COO of CSG. He has over 25 years of experience in the insurance and financial services industries. With over 20 years at USAA, Tim is the former Chief Operating Officer and was responsible for strategic and operational planning; process engineering and continuous improvement programs; project governance, management and execution; Information Technology and IT Security; call center planning and fraud management. Responsible for integration across all USAA companies, he and his team worked to provide efficient, reliable operations that leveraged technology and centers of excellence to integrate multiple vertical industries, significantly reducing operating expenses while improving the quality of products and services. Read More