About CSG | Board

Bill Cooney

Bill Cooney is presently a founder and Chairman of two organizations - CSG, a global provider of customer service and contact center solutions and ForcesGroup Ltd, an insurance and financial services Group that serves the UK military and their families. He also founded the CSG, a company specializing in customer service, leadership and business strategies. In 2004, he co-founded the Erie Management Group (EMG) that creates and develops companies in a wide variety of disciplines. Read More

Tim Montgomery

Tim Montgomery is CEO of CSG.  As a seasoned executive, Tim has been a major force in the call center and customer service industry. He has guided thousands of contact center professionals to implement creative programs that improve individual and team performance and exceed operational objectives. Tim’s firm grasp of real-world contact center solutions comes from nearly 20 years of hands-on operational and consulting experience. During his career, he’s held a variety of leadership and executive positions within some of America’s most celebrated and respected companies. Read More

Paul Reilly

Prior to New Direction Partners, Paul was Chief Executive Officer, President and Chairman of the Board of Cenveo, Inc., one of North America's leading printing firms. During his ten years at Cenveo, the firm grew from $17 million to almost $2 billion in sales with more than 10,000 employees, 86 plants and numerous sales offices throughout North America. The company grew rapidly through acquisitions, completing some 60 acquisitions and numerous capital raisings, and created over 17% CAGR in shareholder returns. Under his leadership, Cenveo was voted second place in the printing and publishing category as Fortune Magazine's Most Admired Companies of 2004 and ranked number ten of the Russell 3000 companies on Corporate Governance Quotients by Institutional Shareholder Services. Read More

Tim Handren

Tim Handren is the President and COO of CSG. He has over 25 years of experience in the insurance and financial services industries. With over 20 years at USAA, Tim is the former Chief Operating Officer and was responsible for strategic and operational planning; process engineering and continuous improvement programs; project governance, management and execution; Information Technology and IT Security; call center planning and fraud management. Responsible for integration across all USAA companies, he and his team worked to provide efficient, reliable operations that leveraged technology and centers of excellence to integrate multiple vertical industries, significantly reducing operating expenses while improving the quality of products and services. Read More

Philip Hughes, M.D.

Philip Hughes is a Diplomate of the American Board of Dermatology, a Fellow of the American Academy of Dermatology, a Fellow of the American Society of Laser Medicine and Surgery, a Fellow of the American Society for Mohs Surgery and a Fellow of the American Society of Dermatologic Surgery. I am a member of the Texas Dermatology Society. Read More